Technical Customer Support Specialist (Veldhoven, full-time, office hours)

As a Technical Customer Support Specialist, you'll be responsible for providing commercially technical support to our (inter)national customers. You'll be the first point of contact for customers with technical inquiries, efficiently addressing them and liaising internally to provide the best solutions.

You'll be the technical expert within the (inside) sales team, enjoying interacting with customers to share your expertise and contributing optimally to our commercial objectives. In our dynamic Brabantian and international environment, you'll have the freedom to contribute to further professionalism and an excellent customer experience.

Our Offer

• Working in an international and ambitious company in constant motion.
• Joining a pleasant, collegial setting where collaboration across teams, departments, and layers is common, within a very informal culture where you can be yourself.
• Employment with prospects of a permanent contract.
• A comprehensive training program to ensure your success in the role.
• Opportunities for education and development.
• A monthly salary commensurate with your knowledge and experience, ranging from €3,000 to €4,500 based on full-time.
• Pension coverage, with half of the premium covered by us.
• 6 weeks of leave per year based on full-time.
• A fantastic and informal working atmosphere where collegiality and enjoyment of work are valued.

Responsibilities A day in the life of a Technical Customer Support Specialist is often dynamic and varied, including:

• Responding to technical inquiries and issues from customers via phone and email.
• Diagnosing and resolving technical problems using troubleshooting skills and technical knowledge.
• Processing (technical) sales orders in SAP.
• Documenting customer interactions and issue resolutions.
• Handling warranty requests.
• Coordinating with the development team to resolve complex technical issues and relay customer feedback.
• Proactively informing customers about product updates, new features, and solutions to common issues.
• Contributing to the development of technical documentation and knowledge bases for customers.
• Coordinating training sessions for our customers through RAXTAR University, ensuring they can effectively work with our vertical transport solutions.

Requirements

You're motivated by the versatility of your role, customer-oriented, solution-focused, and service-oriented. You can empathize with clients and aim to achieve the best for the customer, RAXTAR, and yourself. You're entrepreneurial, flexible, and engaged, always willing to go the extra mile to get the job done.

The role requires constant coordination, organizational skills, and problem-solving abilities to successfully manage projects and satisfy customers. You're proficient in communication at all levels and act as a bridge between clients and the internal organization.

Our Desires

• Strong technical background and problem-solving skills.
• Experience in customer service and technical support is a plus.
• Ability to multitask effectively and work under pressure.
• Customer-oriented mindset and a passion for helping people.
• Excellent communication skills in Dutch and English, both verbal and written.

Application

If you're enthusiastic about technology, hold excellent customer service in high regard, and want to be part of a dedicated team, we invite you to apply for the position of Technical Customer Support Specialist. Send your CV and a brief motivation letter to work@raxtar.com. We look forward to hearing from you!

 To find out more, please contact Danielle Schaapsmeerders on 088-36900 00. We look forward to your response!

About Us

RAXTAR develops and manufactures world-class construction lifts for leading high-rise projects. We sell passenger/goods lifts, Common Tower, and software solutions worldwide, providing rental and servicing for projects in the Netherlands, England, France, and Germany. Our vertical transport solutions play a significant role in the logistical flow (people and goods) and speed of construction at these projects. Examples include Tour Hekla (220m) in Paris, project FOUR (233m) in Frankfurt, and Y Towers (114m) in Amsterdam.

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